Jewelarc is committed to following responsible and ethical business practices in all areas of our business, including materials sourcing, the treatment of our valued staff, our internal processes, and the precious relationships forged with all our customers.

The following is a summary of some of the actions and policies we follow in pursing the above objectives.


  • We operate a world-class environmentally sound manufacturing and customer service business out of modern and spacious premises located in Thailand, and pride ourselves on providing a clean, safe and nurturing work environment to all staff
  • We meet or exceed all requirements and standards mandated by Thai Government Labour laws and regulations, which are heavily protective of worker rights in this country
  • Labour laws include stipulations over employee age, worker classification, salary rates, overtime rates and durations, meal allowances, annual leave, sick leave, maternity leave, business leave, public holidays and other leave allowances, as well as working conditions and workplace health and safety
  • Staff are in no way encumbered to us for any reason and are free to take leave or end their employment in accordance with Thai Labour entitlements
  • Staff are not required to lodge bonding deposits or their identity papers with us for any reason
  • Staff are provided with written details of their employment terms and conditions, company policies and general guidelines. Relevant staff are also bound to normal commercial confidentiality requirements to protect our suppliers and customers rights
  • Employees have the right to organise or join or form trade unions of their choosing and to negotiate collectively
  • Staff are not discriminated against and we do not tolerate discriminatory behaviour within the workforce
  • Staff are treated with respect and dignity and are encouraged to offer up suggestions to improve working procedures and the work environment
  • Staff wages are paid regularly and with no unauthorised deductions, and with full details provided on wage advice slips
  • Overtime is not mandated and is a personal decision by each staff
  • Staff are paid in excess of minimum legal salaries and the company freely makes provident fund contributions to match those from employees
  • The business funds a staff medical expenses scheme
  • All staff are provided with uniforms or company clothing
  • Staff are paid annual bonuses, and participate in the many and varied company ceremonies, sporting events and trips away
  • Staff are provided with free annual medical checks conducted by external professionals
  • We look to promote staff internally when opportunities arise
  • All staff have access to free training, be that formal courses offered internally or externally, or on the job training and instruction
  • We have formal systems in place operated by HR management to monitor, assess and reward staff performance
  • We have operated free onsite nursery facilities for children of staff, to assist them through periods such as school holidays, family sickness, etc  


  • Our office and production facilities are accommodated in a modern air-conditioned and licensed premises with modern and proper lighting, extensive window views to the outside, an open plan office environment, spacious and clear walkways, safety signage, emergency lighting, emergency building exits, emergency wash stations, first aid facilities, fire and intruder alarms, etc.
  • Emergency evacuation and fire fighting drills are regularly conducted in association with the local Fire Department authority
  • The business operates in a greenfield setting with most of our property area dedicated to gardens, lawns, composting facilities, sports areas and a dedicated staff cafeteria where subsidised meals are available daily.  We also provide onsite staff parking areas
  • We have a full time yardman to manage and maintain our lawns, gardens and onsite composting facilities – including our fruit and vegetable growing areas
  • Staff are encouraged to use the garden and lawn areas during breaks and even on weekends and holidays when they may not be working – open sports areas are provided plus shaded tables and seating
  • Jewelarc Thailand is ISO certified in our processes and procedures covering all aspects of our jewellery design, manufacturing and trading operations, helping us to provide efficient and reliable services
  • Bona fide customers and prospects are welcome to visit and inspect all aspects of our operations at any time
  • Full and thorough precautions are in place to help protect staff and visitors from workplace risks associated with COVID-19


  • More than 90% of our gold comes from recycled sources, with the balance ultimately sourced from ethical miners whose extraction methods and labour practices are regulated, so never willfully put workers in danger and therefore never use Mercury amalgamation extraction methods
  • All diamonds supplied by us are exclusively of natural origin and are untreated. We do not stock synthetic diamonds and all our purchased diamonds are independently tested against being lab created, synthetic, artificial or cultured
  • All diamonds and coloured gems come from responsible sources not involved in funding conflict and in compliance with relevant UN resolutions
  • We provide these declarations based on personal knowledge and/or written guarantees provided by the relevant suppliers


  • Staff participate in and support the company’s adoption of a plastic free workplace – refer for details of this initiative
  • Waste produced from our administration and production areas is recycled either onsite or by specialised external providers, with absolute minimum volumes going to government processing facilities – waste recycling bins are provided throughout the building and conscious steps are taken to help minimise waste production in the first place
  • Power consumption is regularly monitored and analysed and specific steps taken to reduce and minimise its use
  • We are continually expanding and maturing our onsite gardens and tree planting areas in order to maximise our carbon sequestration ability
  • Please refer here to view our separate Environmental Statement